Join our team and help deliver top-tier digital banking experiences! The Digital Services Specialist will provide a full range of professional, technical and general support to customers and Bank personnel; will perform customer Online Banking setups; review Customer Digital Service Agreements and maintain customer files and resolve problems within their given authority.
Responsibilities
- Provide digital banking expertise for customers with digital banking needs, including troubleshooting.
- Be one of the go-to people for digital banking knowledge in the bank, including knowledge of processes, systems and procedures
- Process Digital banking operational functions; complete and maintain digital banking product and service documentation, procedures and forms
- Assist in developing and maintaining training on online banking products and act as a resource for employees
- Proactively look for ways to solve digital banking problems and to improve digital banking processes, reporting, etc.
- Ensure remarkable customer experiences in our digital and remote service channels. Resolve customer complaints and issues promptly and communicate all customer service related issuesto supervisor
- Participate in implementing new digital banking products, testing and post-implementation support of online banking service products, to increase awareness and adoption rates both internally and externally
- Ensure security protocols are in place and functioning correctly to protect customer information and prevent fraud
- Work closely with employees on digital banking products and services
- Perform and support functions but not limited to tellers, new accounts and all areas of operations
- Maintains the highest level of confidentiality of all customer, employee and bank information.
- Other duties as assigned
Requirements
- Strong Communication Skills
- Customer Experience Preferred
Why Join FNBCT?
- Ability to use computer and programs such as Microsoft Word and Excel
- Prior customer service experience a plus
- Ability to communicate effectively, both verbally and in writing and across all levels.
- High level of attention to detail and critical thinking skills
Job Type: Full-time
Salary: undisclosed
Physical setting: Office
Schedule: Day, M-F
Education: High School Diploma or equivalent GED
Work location: in person
FNBCT provides excellent benefits and a competitive compensation package. We are an equal opportunity employer M/F/D/V. FBNCT provides reasonable accommodation for persons with a disability.
Click on the link below to apply to work at The First National Bank of Central Texas:
You can also send your resume to: [email protected]
About Us
The First National Bank of Central Texas, with over one hundred employees, and an asset size of over $1.6 Billion, is poised for continued growth and fulfilling our mission of: “excellent service in a friendly environment for the prosperity of our communities.” Learn more about FNBCT, we’ve got a story to share, our history, values, and our friendly, professional team. Our History
